Refund policy
60 days, no returns needed
Use the whole bottle. If the shade isn't yours or the product simply isn't for you, you have 60 days from delivery to ask for your money back — and you keep the product. There is nothing to pack up and post.
How to claim: fill in the short form on our refund request page. It takes about a minute. You'll need your order number, which is in your confirmation email.
What happens next
- We confirm your request by email, usually within 12 hours on a working day.
- Your refund is issued to the original payment method.
- Depending on your bank, the money appears within 5–10 working days.
We refund the full price you paid for the product. Where shipping was charged separately on a single-item order, that shipping fee is not refunded.
Bundles and free gifts
If you bought a 2-bottle bundle and want to refund it, the whole bundle is refunded at the price you paid. Free gifts included with a bundle are yours to keep.
After 60 days
The guarantee window closes 60 days after your parcel is delivered. If something is genuinely wrong with the product after that — it arrived faulty, or it separated in the bottle — email us anyway. Statutory rights in your country apply regardless of our guarantee, and we'd rather fix it than argue about dates.
Cancelling before dispatch
Changed your mind within a few hours of ordering? Email hey@tryvouche.com and we'll cancel and refund in full if the order hasn't left the warehouse yet.
EU and UK withdrawal rights
If you're in the EU or the UK, you also have a statutory right to withdraw from an online purchase within 14 days of delivery. Our 60-day guarantee is more generous than that and doesn't replace it — you can rely on whichever suits you better.
Want a refund?
One short form, no product to send back.