Shipping policy
Where we ship
We ship worldwide from our fulfilment partner's warehouse. If checkout accepts your address, we deliver there.
How long it takes
Orders are picked up by our fulfilment partner on the next working day. Delivery usually takes 5–9 working days from dispatch, depending on your country and local customs.
You'll get a tracking link by email as soon as your parcel leaves the warehouse. If it hasn't arrived within 14 working days, email us and we'll chase it for you.
Shipping cost
Shipping is free on every order of 2 items or more. For single-item orders, the exact cost is shown at checkout before you pay — it depends on your delivery country.
Currency and duties
Prices are shown in your local currency where we support it. Depending on where you live, your order may be subject to import duties or local taxes collected by your carrier or customs authority. These are set by your country, not by us, and are not included in the price you pay at checkout.
Wrong address
Please double-check your address at checkout. If you spot a mistake, email hey@tryvouche.com straight away — we can usually correct it before dispatch, but not after.
If a parcel is returned to us because the address was incorrect or nobody collected it, we'll refund the order value once it reaches the warehouse.
Lost or damaged parcels
If your parcel arrives damaged or the tracking stops moving for more than seven days, email us. We'll send a replacement or refund you — whichever you prefer. You don't need to send anything back.
Not sure where your order is? Check the tracking link in your shipping email first, or use our order tracking page.
Question about your delivery?
We answer within 12 hours, Monday to Friday.